2017.09 Xentry Software No connection to the SDconnect can be established (749) Solution
One of our customer order the 2017.09 Star Diagnosis Xentry Software work with SDconnect he purchase from other supplier, and meet a No connection to the SDconnect can be established (749) problem. Eobdtool.com share experience for this problem, hope customer can noted.
When we insert the SDconnect Xentry Diagnosis software to my laptop for Star diagnostic, got the SDconnect Error which said Due to nerwork problem, no connection to the SDconnect can be established. (749) The diagnostic computer cannot be connected to SDconnect. How to solved it? pls help me.
Reason & Solution
Reason 1: SDConnect is B classes do not support firmware, and with SDCnnect serial number 101044, when it diagnostic with newest version xentry diagnostic software , firmware will update automatic, then the sd connect firmware be locked.
Solution—— Send back for supplier for repair
Reason 2: SDConnect power supplier cut down when when the firmware update
Solution—— insert battery for SDConnect, then do the diagnostic processing normally to update the firmware
Pls kindly note:
- Eobdtool.com xentry have update to 2017.09 version, if customer need use our 2017.09 Xentry software work for SDConnect not from us, pls be careful to check the sdconnect serial number firstly.
- Eobdtool.com 2017.09 xentry diagnostic software work with HQ SDConnect which serial number is 100925, support firmware update online
- Any problem caused by customer incorrectly using, we will do not responsible for this problem.
More question about SDconnect Star Diagnosis Tool and Xentry Diagnostic software don’t hesitate to contact us.
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