2017.09 Xentry Software No connection to the SDconnect can be established (749) Solution

One of our customer order the 2017.09 Star Diagnosis Xentry Software work with SDconnect he purchase from other supplier, and meet a No connection to the SDconnect can be established (749) problem. Eobdtool.com share experience for this problem, hope customer can noted.

2017.09 SDconnect Xentry Diagnosis Mercedes Benz Xentry Diagnostics Software

XENTRY MERCEDES DIAGNOSTIC SOFTWARE 2017 2 How to Solved No connection to the SDconnect can be established (749)

Hello Eobdtool,

When we insert the SDconnect Xentry Diagnosis software to my laptop for Star diagnostic, got the SDconnect Error which said Due to nerwork problem, no connection to the SDconnect can be established. (749) The diagnostic computer cannot be connected to SDconnect. How to solved it? pls help me.

Regards

 

Problem Display:

  No connection to the SDconnect can be established 749 How to Solved No connection to the SDconnect can be established (749)

 

Reason & Solution

Reason 1: SDConnect is B classes do not support firmware, and with SDCnnect serial number 101044, when it diagnostic with newest version xentry diagnostic software , firmware will update automatic, then the sd connect firmware be locked.

No connection to the SDconnect can be established 749 2 How to Solved No connection to the SDconnect can be established (749)

Solution—— Send back for supplier for repair

 

Reason 2:  SDConnect power supplier cut down when when the firmware update

Solution—— insert battery for SDConnect, then do the diagnostic processing normally to update the firmware

 

Pls kindly note:

  1. Eobdtool.com xentry have update to 2017.09 version, if customer need use our 2017.09 Xentry software work for SDConnect not from us, pls be careful to check the sdconnect serial number firstly.
  2. Eobdtool.com 2017.09 xentry diagnostic software work with HQ SDConnect which serial number is 100925, support firmware update online
  3. Any problem caused by customer incorrectly using, we will do not responsible for this problem.

 

More question about SDconnect Star Diagnosis Tool and Xentry Diagnostic software don’t hesitate to contact us.

 

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